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Our Vision & Values

About us

Our Vision

A thriving charitable sector, funded by long-term sustainable public fundraising.

Our Purpose

To build public trust and confidence in members’ fundraising activities through regulatory solutions, founded and motivated by best practice standards and industry sustainability.

Our Values

Fair | regulation should be fair and transparent

Accountable | members should be accountable for their activities and actions

Sustainable | programmes should create a sustainable outcome for everyone

Impactful | fundraising should create a positive difference

Our approach to regulation

In our approach to regulation we collaborate with members, local councils, business associations and government. We do this to protect the long term sustainability of public fundraising.

Regulate Face-to-Face Fundraising Set professional standards We set the Code of Conduct for Face to Face Fundraising and Charity Street Trading that members adhere to. — Inform & educate We collaborate with industry experts to deliver fit-for-purpose resources that create sustainable fundraising outcomes, providing public with trust and confidence in charity fundraising.  — Member accreditation We check members adherence to the Code of Conduct and that industry best practice standards are demonstrated in both policy 
and practice. — Monitor & promote compliance We monitor and promote high standards of fundraiser compliance to the Code of Conduct, and ensure fundraising sites are fairly rosters and rested. — Inquire & investigate We thoroughly investigate and manage complaints from public, 
site managers, members, and fundraisers through our 
complaints process. — Accountability We hold members accountable for breaches to the Code of Conduct by issuing fines, penalties, and de-registration for serious misconduct. — Set the professional standards Make sure guidelines are followed for Face-to-Face Fundraising and Charity Street Trading Codes of Conduct and rule books. — Inform & educate We collaborate with industry expertise to deliver fit-for-purpose and accessible resources that strengthen fundraising programmes and provide the public with trust & confidence in charity fundraising. — Member accreditation Demonstrates members adherence to the Code of Conduct and industry best practice standards and provides evidence of how polices are used in practice. — Monitor & promote compliance Ensure sites are fairly rostered and rested through location management. High standards of fundraiser compliance to the Code of Conduct. — Inquire & investigate Thoroughly investigate and manage complaints from public, site managers, members, and fundraisers. — Accountability Hold members accountable for misconduct and breaches by issuing fines, penalties, and de-registration for serious misconduct. — Regulate Face-to-Face Fundraising